SMS Terms

What these texts are

Eli Fixes Jeeps (EFJ) offers optional, two-way, service-related text messaging for customer care. If you opt in, we may text with you about:

• Your inquiries and questions
• Waitlist and scheduling
• Diagnostics findings
• Estimates and approvals
• Repair and parts updates
• Pickup

Messages may be SMS or MMS and may include photos. We do not send marketing or promotional texts through this program.

Opting in

Entering a phone number alone is not consent. You may opt in by ticking the optional text-message box on our Tell Us About Your Jeep form, or by giving express verbal permission that our staff records. If you text us first, we may reply about your inquiry — that alone is not consent to unrelated or promotional messaging. Consent is optional and is not a condition of purchase.

Frequency and cost

Message frequency varies depending on your inquiry and service. Message and data rates may apply.

STOP and HELP

Reply STOP at any time to opt out; we'll confirm and stop texting that number. Reply HELP for assistance, or email eli@elifixesjeeps.com.

Response times

We're a working shop. We reply to texts when we can during normal business activity; texting isn't monitored around the clock and isn't for emergencies.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Privacy

Mobile information and text-message opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.